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Definition of "Automatic Call Distributor" |
In telephony, an automatic call distributor or automated call distribution system, is a device or system that distributes incoming calls to a specific group of terminals that agents use. It is often part of a computer telephony integration system. / Dynamo is an electrical generator that produces direct current with the use of a commutator. Dynamos were the first electrical generators capable of delivering power for industry, and the foundation upon which many other later electric-power conversion devices were based, including the electric motor, the alternating-current alternator, and the rotary converter. |
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