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Definition of "Key Goal Indicator" |
A Key Goal Indicator (KGI) is a measure of "what" has to be accomplished.Key Goal Indicators should not be vague, but measurable as a number or percentage. These measures should show that information and technology are contributing to the mission and strategy of the organization. Because goals and targets are specific to the enterprise and its environment, many Key Goal Indicators have been expressed with a direction, e.g. increased availability, decreased cost. In practice, management will have to set specific targets which need to be met, taking into account past performance and future goals. |
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