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Definition of "Problem Escalation Procedure" |
The purpose of this Problem Escalation Procedure is to provide a repeatable, structured, consistent, and measurable process to ensure that service interruptions receive the appropriate level of attention and focus for problem resolution.The goal of this Problem Escalation procedure is to establish a clear set of events, actions, and results that promote the successful resolution of problems, while minimizing negative impacts and maximizing resource availability. |
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